Substitution Policy: We will try our best to produce website designs as closely as possible to the picture, however as all flowers are unique and each arrangement is custom-made, substitutions may be necessary. We design with care and will do our best to keep the vibe and colour scheme of the arrangement as close as possible to the original image. Vase/container/basket substitutions may be necessary depending on the availability of the product. 

Delivery Policy: Due to the fragility of flowers, we always call the recipient before delivery unless otherwise specified. As flowers cannot be left outside in extreme temperatures, it is important that we ensure a time window with the recipient as to not damage the arrangement. With purchaser permission, we can deliver the flowers without contacting the recipient, however Kelly Greens Flowers is not responsible for damages once flowers have been left outside.